Telecom Billing Analyst

Job Description – Delivery Requirement1. Invoice AnalystJob Title:

Telecom Cost Analyst

Job Summary:

The Telecom Cost Analyst will be responsible for performing analysis towards Telecom cost for locations and provide cost optimization recommendations. The role requires strong analytical skills, attention to detail, and the ability to work with Telecom contacts for environment.

Key Responsibilities:

· Telcom Cost Optimization

· Engage Telco and secure statement of account of the bank location for last 3 months

· Secure active accounts list and telco services being consumed from regional Voice Operations Lead

· Analyze current telco account setup with actual usage for last minimum 3 months

· Trend Analysis to track saves and spend by Service and account

· Work with regional Voice Operations Lead and local country support to agree termination and migration

· Assist with new trunk rate negotiation

· Work with regional Voice Operations Lead to request telco account changes as per alignment

· Verify account statement post changes

· Analyze the Cost Savings by services and Spend by telco account

· Work with operations billing team to handover telco account changes

· Invoice by Telecom (More like Account Receivables tasks)

· Billing Tracking including (not limited to)

· Telecom Service provider account details including Service Provider name, remittance information, billable account number, vendor ID, vendor address, vendor point of contact, email ID

· New lines against the commissioned date and ensure vendor invoices accordingly

· PO utilization and avoid any duplicate payment

· monthly items including recurring cost (MRC), usage charges and non-recurring cost (NRC) for all the payments made

· eProc, Purchase Requests and Purchase Orders towards Telecom providers

· Track decommissioned lines and ensure that invoices are updated accordingly and are accurate

· CDR analysis to review billing from Service providers

· Post all invoices, relevant supporting documentation and reports on the Bank’s SharePoint (or any other system as required)

· Complete a reconciliation monthly between the invoice tracker and the actual data stored to validate that all invoices and data have been stored

Key Skills and Qualifications:

· Bachelor’s degree in Finance or Business Administration preferrable or other General Degree / Diploma.

· Minimum 1-3 years experience in invoice processing, accounts payable, or a similar role within the BPO industry.

· Adequate understanding of billing systems and invoice processing tools.

· Proficiency in MS Excel and billing/invoice software like Proteas or similar platforms.

· High level of accuracy, problem-solving skills, and analytical thinking.

· Ability to communicate effectively with internal and external stakeholders.

· Experience working in a high-volume transaction environment.

Key Performance Indicators (KPIs): (as per contract)

· Deliver analysis per country as per alignment with

Work Location:

Hybrid (Mostly remote)

Work Shift:

Rotational shifts (mention time zone if applicable).

· Following 8x5 (Monday to Friday)

· OT require during Month-end and Year-end period.

Job Type: Permanent

Pay: From RM3,000.00 per month