Resident Manager @ Iskandar Puteri

POSITION OVERVIEW:
Fully responsible for the overall management of the property, ensuring exceptional experiences for guests and tenants by maintaining high operational standards. Responsible for overseeing day-to-day operations, strategic development, and collaboration with section heads to implement and enforce work standards in all supervised areas.

ESSENTIAL DUTIES & RESPOSIBILITIES:

• Work alongside all Section Heads to ensure each individual department delivers a consistently high standard of guest service.
• Achieve business objectives, monitoring occupancy rates and room rates to ensure maximizes the profitability of the premises.
• Maintain effective cost controls in all areas, assist in the preparation of annual budgeting and monthly forecasting along with section heads.
• Implement strategic initiative and direct the premises main operations including quality, standards, cleanliness and guests satisfaction.
• Monitor the coordination between all departments for smooth and efficient operations.
• Proving timely and constructive feedback to all direct reports as and when required either formally or informally, be available on call 24/7 to resolve any urgent problems on emergencies.
• Carry out Inspection of all departments with Section Heads for presentation, cleanliness, ambience, service readiness, staff grooming and hospitality culture.
• Conduct regularly meeting will Section Heads and Executive Directors to discuss routine operational matter, departmental performance, sales targets and reviewing guest feedback, etc.
• Key Performance Indicator: Employees Turnover and Labour Cost, Gross Operating Profit, Cost per Occupied, Guest Satisfaction Score

QUALIFICATIONS:

• Education: Bachelor Degree or Diploma in Hospitality Management. Graduates Bachelor Degree from other related field.
• Experience: Minimum three years work experience as Deputy Manager, Assistance Operation Manager or Hotel Manager in a property required. Property Management Software, Revenue Management experience desired.
• Language Skills: Excellent knowledge of English language is mandatory as well as the ability to speak, read and write clearly. Must be able to listen to, read and/or write instructions, memos, short correspondence, and message. Bilingual language preferred.
• The residential manager must reside at the property assigned.

- we regret that only shortlisted candidates will be notified -

Job Type: Full-time

Pay: From RM6,000.00 per month

Benefits:

• Opportunities for promotion

Supplemental Pay:

• Yearly bonus