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Jobs or company...

AIR IMPORT CUSTOMER SERVICE EXECUTIVE

Salary undisclosed

Apply on

Indeed MY

Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.

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About Toll Group
At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post —
www.tollgroup.com
The Opportunity
  • Oversee and monitor air import operations, ensuring seamless services and achievement of operational KPIs.
  • Manage daily air freight shipments, customs clearance, and trucking using CW1/Sealnet system.
  • Coordinate with team members, vendors, and customers to ensure smooth import shipment transactions.
  • Handle payment requests, costing, billing, and ensure timely customer payments.
  • Maintain accurate document filing, adhering to company policies and import procedures.
  • Ensure regulatory compliance, including DP screening, and assist with other management assignments.
What you’ll succeed
  • Strong understanding of product, market, and basic airfreight operations; familiar with Incoterms.
  • Proficient in Microsoft Office, CW1, and Customs Declaration Systems (RA/Sealnet/Cargo Declare; strong presentation abilities.
  • Excellent communication skills; ability to build relationships with vendors, customers, and colleagues; effective team player.
  • DG certification and Forklift license preferred, advanced English language skills.
  • 1-2 years of related experience, ideally in freight forwarding.
What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.
Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.
At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.
To find out more about us visit www.careers.tollgroup.com
You must be entitled to work in Malaysia and be prepared to undertake pre-employment checks including a criminal history check and medical.
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