Technical Support Intern

As a Technical Support Intern, you will assist our IT team in providing exceptional customer service and resolving technical issues. You will have the opportunity to gain practical experience in troubleshooting software and hardware problems, responding to both internal & external inquiries, and documenting support tickets.

Key Responsibilities:

• Provide technical assistance and support to customers and team members via phone, email, or chat
• Troubleshoot software and hardware issues reported by team members and customer
• Diagnose and resolve technical problems related to computer systems, software applications, and network connectivity
• Escalate unresolved issues to the appropriate support teams or senior
• Document customer interactions, troubleshooting steps, and resolutions in the ticketing system
• Collaborate with cross-functional teams to ensure timely resolution of technical issues
• Assist in the development of technical support documentation and knowledge base articles

Qualifications:

• Currently enrolled in a degree program in Computer Science, Information Technology, or a related field.
• Strong interest in technology and a desire to pursue a career in technical support or IT.
• Basic understanding of computer hardware, software, and networking concepts.
• Excellent communication skills, both verbal and written.
• Ability to work well independently and as part of a team.
• Strong problem-solving skills and attention to detail.
• Preferably 6 months internship.

Benefits:

• Hands-on experience in a dynamic and fast-paced work environment.
• Opportunity to learn from experienced professionals in the field.
• Flexible work hours and the ability to work remotely.
• Potential for full-time employment or extended internship opportunities based on performance.

Job Types: Internship, Fresh graduate, Student job
Contract length: 6 months

Pay: RM1,000.00 per month

Schedule:

• Monday to Friday