Job purpose

Johnson Matthey IT (JM IT) is Johnson Matthey’s global IT function responsible for ensuring that our IT capabilities are not only able to support and integrate technologies but can also offer insight into future IT tools that could provide us with a competitive edge and improved operating efficiencies.

As a junior individual contributor the UX Intern is aligned and supported by the UX designers to drive user experience design from end to end - capturing the overall user requirements and UX/UI conception and delivery.

Principal accountabilities

Stakeholder Engagement

• Observing feature/project discovery sessions and help gather appropriate UX/UI requirements
• Support synthesizing information from product requirements, stakeholder needs, and user feedback to produce informed designs
• Observe with feedback sessions in collaboration with UX, BA and product managers, with users and stakeholders to validate and iterate on designs, user journeys, requirements etc
• Learn how and why to measure product success and value delivered at each key milestone of UX delivery

Technical capability

• Learn how to design, delivery and testing of intuitive customer experiences works as part of a cross-functional agile teams
• Learn how to investigate customer needs, context and cultures using a spectrum of tools
• Learn how to support and evangelise the use of a design system with the latest technologies, to facilitate scalability and continuity of design standards
• Undertake research to assess the competitive landscape whilst understanding patterns and trends
• Learn how to interpret technology, business processes and data models that underpin our customer experiences
• Learn how to create wireframes, mock-ups and/or interactive prototypes to support and illustrate functional user stories and requirements
• Learn about Accessibility requirements and how to apply this to projects

Culture

• Champion the user and serves as their voice within the wider business
• Advocate our design systems and design thinking
• Enable a culture of continuous improvement and learning and role-modelling self-development
• Infuse a sense of ownership & pride amongst team members to deliver high quality work outputs
• Institute a self-directed and high-performance culture in the team
• Promote a culture of psychological safety within the team
• Open, honest and welcoming to feedback for self, team and business

Organisational structure

Below is organisational structure of the reporting lines up/and or down. Add image of org chart below

Scope

• Support on the design effort across the entire product lifecycle and multiple product launches and business units.
• Take a learning role on a project with oversight and support by Senior UX Designer, be empowered to larn how to make design and experience decisions within the constraints of our guidelines and brand
• Contribute thoughts and ideas to wider decisions relating to UI, UX, accessibility and mobility and any other related themes
• You will learn how to provide advocacy for human centred design and evangelise UX within JM through the delivery of digital solutions for employees, scientists, and customers.
• You will learn how to use your interpersonal skills to understand and align our user value, business value and technical feasibility to deliver balanced and effective solutions.
• Learn how to support conception and production of multiple UX/UI concepts and prototypes
• Collaborating with user researcher, business analysts, product managers and the engineering team throughout the product lifecycle
• Support ad-hoc internal IT design support across various stakeholder requests
• Reporting to Senior UX Designer for Line Management

Person specification

Qualifications/ knowledge/ experience

(Technical/ professional knowledge and skills competency)

University undergrad to be able to take an Intern role.

Essential

Curiosity in creating simple UX solutions to complex journeys (perhaps via an iterative process) will feel natural to you.

Essential

Curiosity in understanding of user research, how to apply this to an iterative development process and how to translate this into design solutions.

Essential

You’ll have a mix of creative, technical skills

Essential

Exposure of a variety of design and collaboration tools such as Figma, Sketch, Creative Cloud Suite, Balsamiq, Miro, Mural, Trello etc

Essential

Curiosity/Knowledge of these areas of Experience Design: user research, product design, graphic and web design

Essential

Ability or willingness to lead and facilitate user research activities such as user testing, focus groups, workshops to a variety of audiences

Desirable

Wireframing and UI prototyping; understanding of design patterns and layout design

Desirable

Experience of maintaining and utilising style guidelines and use of a design system

Desirable

Communicating scenarios, personas, end-to-end experiences and designs to other people working on a product

Desirable

Defining interaction models, user task flows, story mapping, UI specifications from high level to fine detail dependant on the need.

Desirable

Personal skills and key competencies

(including JM behavioural competencies)

Authenticity

Gaining other people’s trust by demonstrating openness and honesty, behaving consistently, and acting in accordance with moral, ethical, professional, and organizational guidelines.

Essential

Building Collaborative Relationships

Identifying opportunities and taking action to build strategic relationships between one's areas, teams, departments, units, or organizations including customers, to help achieve business goals.

Essential

Curiosity and empathy for understanding end users and their motives, pain points and challenges – always striving to be user centred

Essential

Resilient with a positive attitude to change

Essential

Open minded and happy to challenge

Essential

Strong analytical and problem-solving mindset

Essential

Communication

Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message

Essential

Managing Work (includes Time Management)

Effectively managing one's time and resources to ensure that work is completed efficiently.

Essential

How to apply:
If you have the necessary skills and experience to join our team, please apply online. For any queries or should you require any reasonable adjustments to support your application please let your recruiter know when they contact you.

If you are already a Johnson Matthey Employee, please visit the internal careers site to apply: Find Jobs - Workday ()

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You will be contacted by the Johnson Matthey Talent Acquisition team once your details have been reviewed. Please allow four weeks from the closing date to allow for screening to take place.

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Johnson Matthey Plc is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, marriage or civil partnership, pregnancy or maternity, religion or belief.