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Support Specialist (MSC)

RM 2,300 - RM 3,500 / month

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IMMEDIATE VACANCY

Position: Support Specialist (MSC)

Location: Petaling Jaya

Duration: Permanent

Industry: IT Industry

Job Responsibilities

  • Ability to monitor and do regular maintenance of all PCs / laptops / servers / equipment in the customers' organization.
  • Provide 1st level / 2nd level support to end-users in troubleshooting and resolving of desktop PC, servers, network problems.
  • Provide overall system administration and maintenance support for Windows Servers, MS Exchange Servers, Storages, Backup solution, network and firewall, etc.
  • Take ownership of all the calls coming to service desk until the case is closed.
  • Provide education/training of software-when required, to end-users.
  • Provide weekly report to supervisor / manager.
  • Regular housekeeping of all in house systems and operating procedures.
  • Review systems regularly to improve and streamline work processes.
  • Perform overtime when required, and having 24x7 Stand-by rotation with the team (No Shift work is required).
  • Any other tasks as/when assigned by the reporting supervisor / manager.

Job Requirements

  • IT / relevant field or higher.
  • Fresh graduates / school leavers are welcome to apply - training provided.
  • Able to work independently with/or minimum supervision.
  • Have good communication skills, be meticulous and organized in your work, and be able to work well with tight deadlines.
  • Ability to work independently.
  • Fluent in common language.
  • Ability to start immediately will be an added advantage.

Salary range: RM2300 – RM3500 (Depends on Experiences).

Job Types: Full-time, Permanent, Fresh graduate

Pay: RM2,300.00 - RM3,500.00 per month

Benefits:

  • Opportunities for promotion
  • Parental leave
  • Professional development

Schedule:

  • Monday to Friday

Supplemental Pay:

  • Performance bonus

Ability to commute/relocate:

  • Petaling Jaya: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

  • Kindly provide current/expected salary for the position.

Willingness to travel:

  • 75% (Preferred)

Work Location: In person