Customer Support and Inventory Specialist (MNC in Bayan Lepas, Penang)
Company background:
Our well-established client in a MNC equipment manufacturer supplying to semiconductor industry. They are looking for dynamic and result oriented candidates to fill their current job opening of Customer Support and Inventory Specialist, to be based in Bayan Lepas, Penang.
- 5 working days
- 13 months’ salary
- Allowances provided
- Insurance coverage and outpatient
Summary:
Responsible for supporting all day-to-day Customer Support administrative activities. The position will proactively manage the domestic inventory for one of our key customers. This includes managing domestic safety stock, obsolete parts, repair of components such as pumps and customer consignment inventory. In addition, this role will coordinate service and installation visits, incoming customer or field service calls and provide quotations for onsite service and spare parts. The position will report on service activities and costs, invoice, maintain and assign project numbers utilizing SAP, review timecards and expense reports. In addition, the role will actively support all domestic and international shipment activities.
Responsibilities:
- Proactively manages domestic inventory, procedures, and processes for one of our key customers.
- Maintains inventory control per SAP requirements.
- Manages consignment inventory at customer sites.
- In charge of Bill of Material reviews and change notice presentations
- Supports all tool, spare parts and upgrade shipments (domestically & internationally) in close coordination with HQ and third-party shipping vendors.
- Assists with performing shipping and receiving functions, including unpacking and receiving goods upon delivery and matching items with packing/shipping documentation to ensure accuracy.
- Supports all customer support functions utilizing SAP system.
- Creates quotes and invoices, including collections for spare parts and service invoices.
- Collects, reviews and reports on FSE time sheets, utilization and expense reports, obtains approval and forwards to Accounting Department for payment.
- Attends all Customer Support resource, operation and project meetings and records minutes.
- Direct contact with customer via phone and email regarding the company’s service options.
- Assists with managing the FSE warehouse inventory and following up with FSEs and customers on the status of parts or POs.
- Create opportunities in CRM database for revenue forecasts.
- Coordinates travel arrangements for field service activities.
- Other duties, as assigned.
Job Requirements:
- Minimum Bachelor Degree in in a business field or three (3) years of experience related to this position.
- Preferably fluent in English language
- Must be computer literate with excellent working knowledge of MS Office software, including Excel, PowerPoint, Word and Project software.
- Preferably SAP Key User experience.
- Excellent written and oral communication skills.
Qualified and interested candidates may apply online or email to [email protected]
Only shortlisted candidates will be notified.
Job Types: Full-time, Permanent
Pay: RM4,000.00 - RM5,500.00 per month
Benefits:
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
Supplemental Pay:
- 13th month salary