Operations Manager

Job Title: Operations Manager
Reports To: Management
Department: Healthcare Consultants Asia Sdn Bhd (Medical Reports)
Location: Kuala Lumpur
Employment Type: Full time

Job Summary

The Operations Manager plays a critical role in ensuring that organizational processes are efficient, effective, and aligned with the company's strategic objectives. This individual oversees the day-to-day operations, manages resources, optimizes workflow, and ensures compliance with company policies and industry regulations.

Key Responsibilities

• Operational Management
• Plan, direct, and coordinate operations to achieve company goals.
• Oversee daily operational activities to ensure efficiency and productivity.
• Develop and implement operational policies and procedures.
• Daily reporting to management
• Evaluate data and numbers for operational matters
• Resource Management
• Manage operation timeline of team members in task completions and evaluate the workforce on business expansion
• Process Optimization
• Analyze existing processes and identify areas for improvement.
• Implement innovative solutions to enhance workflow and reduce costs.
• Team Leadership
• Supervise, train, and mentor operational staff.
• Set performance targets and ensure teams meet their goals.
• Foster a collaborative and results-driven work environment.
• Performance Monitoring
• Develop and track key performance indicators (KPIs).
• Prepare reports and present operational insights to senior management.
• Compliance and Risk Management
• Ensure adherence to company policies, industry regulations, and legal requirements.
• Identify risks and implement mitigation strategies to safeguard operations.
• Customer and Stakeholder Management
• Maintain strong relationships with clients, vendors, and stakeholders.
• Address customer concerns and ensure high-quality service delivery.

Qualifications and Skills

Education:

• Bachelor’s degree in MBBS, Business Administration, Operations Management, or a related field (Manage a team of claims from the insurance company) is highly preferred.

Experience:

• Proven experience in operations management or a similar role.
• Strong track record of process improvement, resource optimization and had experience managing a business healthcare operation or insurance claims department.
• Minimum 4 years of experience is highly preferred

Skills:

• Excellent organizational and problem-solving skills.
• Strong leadership and interpersonal abilities.
• Proficiency in operational tools and software (e.g., ERP systems, MS Office).
• Analytical mindset with a focus on data-driven decision-making.
• Ability to manage multiple projects and priorities under tight deadlines.
• Ability to have strong emotional resilience whilst managing a team of people and colleagues.

Job Types: Full-time, Permanent

Pay: RM7,000.00 - RM8,000.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Schedule:

• Monday to Friday
• Weekend jobs

Supplemental Pay:

• Performance bonus
• Yearly bonus