Administrator cum Customer Service

TINECO MALAYSIA has a vacancy for Administrative cum Customer Service position. We are seeking a highly organized and detail-oriented Administrator cum Customer Service to join our team. As an Administrator, you will be responsible for ensuring the smooth and efficient operation of our office environment. Your primary focus will be on managing administrative tasks, maintaining office supplies and equipment, coordinating & supporting office events, and providing general support to staff members.

Traditionally, we consider our colleagues as our extended family. This is not your typical boring random job. We are fun loving group that play as hard but remain productive.

Job Responsibilities:

• Manage and maintain office files, records, and documents.
• Prepare and process invoices, purchase orders, and delivery notes.
• Respond to customer inquiries via phone, Whatsapp, and Live-Chats.
• Handle customer inquiry, returns, and exchanges in a professional and timely manner.
• Process customer orders and ensure accurate data entry into the system.
• Provide product information, including features, pricing, and availability.
• Assist customers in tracking their orders and resolving delivery issues.
• Communicate effectively with customers to build and maintain strong relationships.
• Assist in various ad-hoc tasks as assigned by the management.
• Contribute to the continuous improvement of processes and workflows.
• Support the team in achieving company goals and objectives.
• Working days : Monday - Friday (09.00am - 06.00pm)
• Working days : Saturday (09.00am - 01.00pm)

Requirements:

• Posses good command of written and spoken English
• Sense of ownership and takes pride in responsibility.
• Able to work independently with minimal of supervision.
• Positive working attitude.
• Good interpersonal and communication skills.
• Required Skill: Microsoft office & Excel.
• Preferable speak and written in English.
• Friendly and easy to mingle with colleagues and contribute to a happy working environment.
• Looking for experience candidate with at least two year in Admin & Customer Service duties and ready to progress beyond admin & customer service duty and upgrade for career advancement.

Job Types: Full-time, Permanent

Pay: RM2,500.00 - RM3,500.00 per month

Benefits:

• Free parking
• Maternity leave
• Professional development

Schedule:

• Fixed shift

Experience:

• Administrative: 1 year (Required)
• Customer support: 1 year (Required)

Experience:

• Administrative: 1 year (Required)
• Customer support: 1 year (Required)

Language:

• English (Required)

Location:

• Johor Bahru (Required)