Retail Advisor

Job Title: Retail Advisor

Location: People's Park, 32, Jalan SS4D/14, SS4D, 47301 Petaling Jaya, Selangor

Department: Retail/ Customer Service

Sector: Medical Equipment, Orthotics, Physiotherapy

Job Summary:

As a Retail Advisor, you will play a vital role in delivering exceptional shopping experiences to our customers. From assisting with sales to maintaining a visually appealing store environment, your efforts ensure smooth daily operations and help create a welcoming atmosphere for shoppers.

Key Responsibilities:

1. Customer Service

• Greet customers warmly and provide prompt assistance.
• Address customer inquiries and offer tailored product recommendations.
• Handle complaints professionally, escalating when necessary to ensure resolution.

2. Sales Support

• Assist customers in selecting products that meet their needs and preferences.
• Promote ongoing sales, special discounts, and loyalty programs.
• Strive to achieve personal and team sales targets.

3. Stock Management

• Restock shelves to maintain inventory levels and ensure product availability.
• Perform regular stock checks and report any discrepancies.
• Assist with unloading, organizing, and arranging new stock deliveries.

4. Store Maintenance

• Keep the store clean, organized, and visually appealing to enhance customer experience.
• Arrange displays in accordance with promotional guidelines.
• Monitor fitting rooms and return items to their proper places.

5. Cash Handling

• Operate the Point-of-Sale (POS) system to process transactions efficiently.
• Handle cash, credit card, and digital payments with accuracy.
• Perform daily cash reconciliation and ensure all transactions are accounted for.

6. Teamwork

• Collaborate with team members to ensure smooth store operations.
• Participate in staff meetings and training sessions to enhance skills and knowledge.
• Support special events and promotions as needed.

Qualifications and Skills:

Education:

• SPM or equivalent (prior retail experience is an advantage).

Skills:

• Excellent communication and interpersonal skills.
• Basic numeracy and proficiency in handling cash transactions.
• Ability to multitask and work efficiently in a fast-paced environment.

Personal Attributes:

• Friendly, approachable, and customer-oriented demeanor.
• Reliable and flexible, with the ability to work weekends and public holidays.
• Detail-oriented with a positive attitude and willingness to learn.

Work Environment:

• Retail store environment; may require standing for extended periods.
• Flexibility to work shifts, weekends, and public holidays as required.

Job Types: Full-time, Permanent

Pay: RM1,700.00 - RM2,500.00 per month

Benefits:

• Professional development

Schedule:

• Day shift
• Rotational shift
• Weekend jobs

Supplemental Pay:

• Commission pay
• Overtime pay
• Performance bonus

Ability to commute/relocate:

• Petaling Jaya: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Retail: 1 year (Preferred)

Expected Start Date: 01/06/2025