Remote Customer Service Staff

As a Remote Customer Service Staff, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional service. Your role is crucial in ensuring customer satisfaction and loyalty.

Key Responsibilities:

• Answer incoming calls from customers and respond to their queries and concerns promptly.
• Provide accurate information about our products and services.
• Resolve customer complaints and issues in a professional and efficient manner.
• Document and update customer records based on interactions.
• Follow up on customer inquiries that are not immediately resolved.
• Maintain a high level of product knowledge to provide informed assistance.
• Upsell and cross-sell products and services when appropriate.
• Meet or exceed performance metrics and targets.
• Adhere to company policies and procedures.

Qualifications:

• High school diploma or equivalent.
• Previous experience in a customer service or call center role preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to remain calm and professional in challenging situations.
• Proficiency in using call center software and computer systems.
• Ability to work in a fast-paced environment and handle a high volume of calls.
• Flexible availability to work various shifts, including evenings and weekends.

Application Process: To apply, please submit your resume and a cover letter detailing your relevant experience and why you are interested in this position. We look forward to hearing from you!

Job Types: Full-time, Part-time

Pay: RM1,700.00 - RM2,300.00 per month

Expected hours: No more than 44 per week

Benefits:

• Work from home

Schedule:

• Rotational shift
• Weekend jobs

Experience:

• Call center or customer service: 1 year (Required)