Customer Service Officer

Salary undisclosed

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Received customer PO and return acknowledge the receiving of purchase order to customer.
Analyse purchase order (selling price, revision, quantity, incoterm term, delivery date, payment terms and currency) by meeting Navision standard prior entering to system.
Discuss with planner the feasibility of the delivery date requested by customer otherwise counter propose alternative date to customer.
Provide Shipment demand plan after discussion with customer.
Receive/Request forecast from customer.
Ensure prompt response to customers' inquiries, complaints' etc.
Work closely with Sales & Marketing to understand and prioritize customers' requirements.
Perform customer satisfaction survey twice per year.
Perform other duties as assigned.

Diploma/ Degree in any field
Fresh Graduates are welcome to apply, as comprehensive training will be offered
Proficiency in English, Bahasa Malaysia, Mandarin - to deal with Mandarin Speaker client
Full-time positions available
Experience with ERP systems is beneficial
Effective communication with customers and internal staff is necessary
Both verbal and intuitive communication abilities are essential
Computer literacy in Microsoft Office is required
Strong time management skills are essential, particularly for on-time delivery
Working location: Larkin, Johor