Customer Service

RM 4,000 - RM 5,000 / Per Mon

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Handle present/prospective customers by answering incoming calls on a rotating basis, using mobile equipment and other telecommunications technologies and apps.
Leverage persuasive abilities to engage potential customers and drive sales through phone and other channel interactions.
Convince customers to proceed with treatments/procedures by providing accurate information.
Convert inquiries into sales by answering inbound telephone calls.
Provide detailed information to customers about services such as Aesthetic Treatments/Plastic Surgery Procedures.
Document transactions by completing forms and recording logs.
Maintain the database by entering, verifying, and backing up customer data.
Keep updated and well-versed by following the organization's Standard Operating Procedures (SOP).
Maintain theoretical and technical knowledge through training and orientations.
Track customers contacted and noted those who prefer not to be contacted in the future.
Follow up with previous customers for potential sales opportunities.
Maintain records of customer contacts.
Complete customer surveys to gather information about potential customers.
Keep customer contact information confidential.
Meet or exceed quarterly sales goals/targets.

Completed SPM education or Diploma or any other equivalent Beauty Academic qualification.
At least 2 years of working experience is preferred, or relevant working experience is a PLUS POINT.
Bilingual in both Mandarin and English.
Strong in leveraging persuasive abilities to engage potential customers and drive sales through phone and other channel interactions.
Excellent at answering inquiries, providing detailed information about Aesthetic Services/Plastic Surgeries, and effectively handling customers and transactions.
Excels in customer service and has excellent communication skills.
Uses phone etiquette best practices.
Fast learner, able to quickly understand services, procedures, treatments, and protocols.
Works well independently and demonstrates good time management skills.
Contributes to team efforts by accomplishing related results as needed.
Always willing to learn and maintains a positive attitude.