Customer Service Associate - Vietnamese

Key Responsibilities: Customer Service: Serve as the primary point of contact for customer inquiries, complaints, and support requests via phone, email, or chat. Resolve customer issues promptly and effectively, ensuring high levels of satisfaction. Provide detailed product and service information to customers. Maintain accurate records of customer interactions in CRM systems. Gather customer feedback and share insights with relevant teams to improve processes and offerings. Inside Sales: Identify sales opportunities by engaging with potential and existing customers. Conduct virtual presentations, product demonstrations, and consultations. Follow up on leads generated through marketing campaigns and customer inquiries. Negotiate pricing, close sales deals, and achieve monthly sales targets. Upsell and cross-sell products and services to maximize revenue. Maintain a pipeline of prospects and regularly update CRM systems with sales activity. Key Qualifications: Proven experience in customer service, inside sales, or a similar role. Strong communication and interpersonal skills, with the ability to handle challenging situations professionally. Sales-driven mindset with a track record of meeting or exceeding sales targets. Proficiency in using CRM tools, Microsoft Office, and other related software. Self-motivated, organized, and capable of managing multiple tasks simultaneously. Bachelor’s degree in business, marketing, or a related field (preferred). Key Competencies: Customer-focused with excellent problem-solving abilities. Persuasive and confident in presenting sales pitches. Team player with a collaborative mindset. Strong time management and prioritization skills.