SUPERVISOR FOR BANKING PORTFOLIO

RESPONSIBILITIES: -

• Lead the collection team to recovery the debts from the customers.
• Manage collections team efficiently.
• Train and provide trainings and Call Quality for Call Centre Staff to ensure they follow the guidelines and standard practices set by the clients.
• Provide feedback and recommend improvement plan for the staff.
• Build, manage, motivate, train and develop the team and their performance.
• Respond promptly to customer inquiries.
• Handle, resolve and to minimize customer complaints.

REQUIREMENTS: -

• Candidate must pass at least SPM/Diploma/Degree in any field or equivalent.
• Good communication and interpersonal skills.
• Experience managing a call centre as a Manager, Assistant Manager, Supervisor or Team Leader with at least 2 years of working experience will be an added advantage.
• Familiar with any Debt Management System.
• Ability to learn quickly, independent and a strong team player.
• Ability to train and impart full knowledge with others.
• Dynamic and self-motivation.

BENEFITS: -

• Opportunities for promotion
• EPF & Socso & EIS !!!
• Overriding Commission included.
• Attendance allowance
• 5 minutes walking distance for public transport

(LRT & KTM Commuter Salak Selatan).

If you have what it takes to meet our requirements, we would like to talk to you!

Interested candidates are invited to: -

Send resume or call to 016-7878 755 for an interview appointment.

Job Type: Full-time

Pay: RM3,000.00 - RM5,000.00 per month

Benefits:

• Parental leave

Schedule:

• Fixed shift

Supplemental Pay:

• Commission pay

Ability to commute/relocate:

• Bandar Sri Permaisuri: Reliably commute or planning to relocate before starting work (Required)

Experience:

• debt recovery: 3 years (Required)

Language:

• English (Required)