Assistant Front Office Manager

Salary undisclosed

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To achieve a maximum occupancy and average rate at all times.
To oversee day-to-day operations, ensuring a high standard of customer relations service within the front office.
Ensure the front office operates with a sales attitude and is aware of room sales/ revenue targets.
To coordinate closely on room availability with the sales dept.
Adhere to company credit policies and main ongoing cost controls and minimise departmental expenses.
To be consistently aware of the market situation and competitors' performances.
Ensure that regular communication meetings are held with front office personnel and to attend various management meetings.
To maintain good relationships with travel industry personnel.
To actively participate in preparing the yearly forecasting and budgeting.
To compile information for bi-monthly financial reviews.
Carry out all interviews for prospective front office personnel.
Ensure a high standard of liaison is maintained between the front office and all other departments within the hotel.
To supervise staff discipline and carry out job-performance appraisals at specific periods for the front office dept.
To identify and determine staff training needs within a front office to develop all personnel to their full potential.
To maintain a high standard of personnel appearance and hygiene at all times.
To perform any additional duties and responsibilities when required by the management.