Sales Executive

MAIN SCOPE AND GENERAL PURPOSE OF JOB:

The Sales Executive's mission is to primarily promote the hotel and where possible, hotels belonging to the chain in his/her area/region. This position is accountable for booking individual and / or group business on an established base of the top producing key accounts and for managing / converting high potential key prospects.

DUTIES AND RESPONSIBILITIES:

1.The sales executive perform his/her duties within the framework defined by the chain and hotel norms and by internal regulation as specified by the Sales Supervisor.

2.Assist in drawing up the marketing plan annually with the Sales Supervisor (including section on Corporate Accounts).

3. Keeps a record on former, existing, potential clients and a profile of each of them.

4. Organizes regular visits in accordance to a predetermined plan.

5. Prepares a tentative monthly schedule to record all sales and other related activities for the preceding month.

6. Presents a summary of his / her visits to the Sales Supervisor on a weekly basis (Weekly Sales Plan) prior and after the week are completed.

7. Ensures that all new clients have no negative credit references.

8. Records the statistics of his / her sales accounts. Records all daily sales.

9. Submits production reports on his/her list of accounts on a monthly basis.

10. The Sales Executive is familiar with the operation and application of the hotel's computer / data processing system.

11. Keeps himself / herself well informed about the operations especially in key departments (Front Office, Housekeeping, F&B, Banqueting, etc.).

12. Closely observes matters pertaining to competition (sites, prices, services offered on a regular basis - quarterly or more often if need be).

13. Promotes the hotel as often as possible through entertaining, conducting, site inspections, and presentations etc. of the hotel.

14. Pays visits to former, existing and potential clients in view of entering into contracts with them, especially commercial accounts.

15. Determines and recommends prospective customers by analyzing historical and other statistical information, participation in conducting customer interviews, and preparing customer call analysis reports.

16. Defines precisely guest requirements and ensures that the guest services offered corresponds effectively to their requests.

17. Provides after-sales service and in particular to ensure all guests complaints are taken seriously and discussed with the respective departments if necessary.

18. Receives in the hotel any important guests whom he has approached.

19. Negotiates prices with the clients.

20. Confirms verbal proposals in writing.

21. Ensures that all complaints are reviewed, investigated and follow-up action is initiated.

22. Solicit group, individual, banquet and other function business directly and jointly with other through the preparation and executive of action plans.

Job Type: Contract
Contract length: 12 months

Pay: RM2,800.00 - RM3,000.00 per month

Benefits:

• Health insurance
• Opportunities for promotion
• Professional development

Ability to commute/relocate:

• Kuala Lumpur: Reliably commute or planning to relocate before starting work (Required)

Education:

• Diploma/Advanced Diploma (Required)

Experience:

• Sales: 2 years (Required)

Language:

• English (Required)
• Mandarin (Preferred)

Willingness to travel:

• 100% (Required)