Sales and Operations Manager

• Responsible to manage the planning and execution of all events by coordinating with clients and event teams.
• Responsible for overseeing and optimizing the sales process, managing operational activities, and ensuring alignment between sales strategies and operational efficiency.
• This role requires a dynamic individual who can effectively handle both sales and operational tasks to drive business growth and maintain high standards of customer satisfaction.
• Accountable to hire, train and manage general workers including part-timers.
• Developed a procedure to ensure seamless weekly timesheet and part-time workers payroll that reduce processing time as well as cost effective.
• Oversees daily activities such as staffing, scheduling and customer relations
• Introduced a scheduling system to ensure sufficient number of workers are available to support events
• Manage all event operations including preparing venue, food and beverages, cleaning and security.
• Manage multiple different vendors from different service backgrounds to deliver high quality event services to the clients.
• Created equipment management process that reduce the damages to equipment during setup and clean up.
• SCOPE OF SALES :
• Build up business by identifying new business prospects and sells event and venue services to them
• Increased new customers interest while maintaining a good rapport with existing customers reflecting in high number of events held in MECC.
• Able to connect customers’ needs to the correct vendor as solutions that ensure high customers’ satisfaction.
• Retain and develop existing database of clients which in return maximized company’s profit.
• Ensure high quality service, on time and to budget by managing client delivery projects which dovetails and leads to successful account management.
• Develop and implement effective sales strategies to achieve revenue targets and expand the customer base.
• Monitor sales performance metrics and analyze data to drive sales growth and identify opportunities for improvement.

Job Types: Full-time, Permanent

Pay: From RM2,500.00 per month

Benefits:

• Cell phone reimbursement
• Meal provided
• Opportunities for promotion
• Professional development

Schedule:

• Day shift

Supplemental Pay:

• Commission pay

Expected Start Date: 01/06/2025