Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...

Customer Service Assistant Manager

Salary undisclosed

Apply on

Indeed MY

Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.

Original
Simplified

The Assistant Customer Service Manager assists the Customer Service Manager in overseeing a team of customer service agents responsible for handling customer inquiries, complaints, and feedback related to restaurant and vending machine operations. This role requires strong leadership, problem-solving, and communication skills. The Assistant Manager will support the team in providing efficient and effective solutions to customer issues.

Key Responsibilities:

  • Support the Customer Service Manager in the daily supervision and management of a team of customer service agents.
  • Monitor agent performance, ensuring adherence to service level agreements (SLAs) and quality standards.
  • Assist agents in resolving complex customer issues and complaints.
  • Provide coaching and mentoring to customer service agents, fostering professional development and skill enhancement.
  • Analyze customer feedback and identify areas for service improvement.
  • Develop and implement strategies to improve customer satisfaction and resolve issues efficiently.
  • Maintain accurate records of customer interactions and resolutions.
  • Prepare regular reports on customer service performance and key metrics.
  • Assist in the development and implementation of customer service training programs.
  • Collaborate with other departments to resolve cross-functional customer issues.

Qualifications:

  • High school diploma or equivalent; a college degree is a plus.
  • 2+ years of experience in customer service, with at least 1 year in a supervisory or team lead role.
  • Strong leadership, communication, and interpersonal skills.
  • Excellent problem-solving and conflict resolution skills.
  • Proficient in using customer relationship management (CRM) software.
  • Ability to work independently and as part of a team.
  • Ability to work flexible hours, including evenings and weekends (as needed).

Job Type: Full-time

Pay: RM3,437.11 - RM5,146.56 per month

Schedule:

  • Rotational shift

Language:

  • English (Required)

Application Deadline: 01/31/2025

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