Spa Receptionist

Job Description and Responsibilities :

• Greet and welcome guests in a friendly, professional, and courteous manner.
• Answer phone calls, emails, and social media inquiries regarding spa services, treatments, and promotions.
• Assist guests with booking appointments, making recommendations for services, and ensuring special requests are noted.
• Ensure that all guest requests are handled in a timely and efficient manner, providing personalized service where possible.
• Assist with various tasks as required by the team or management.

Qualifications:

• Education/Experience:
• Min SPM or equivalent required.
• Previous experience in receptionist, customer service, preferably in a spa, hotel, or wellness environment, is an advantage.

Skills:

• Exceptional customer service and communication skills, both in person and on the phone.
• Strong organizational skills with the ability to manage multiple tasks efficiently.
• Must have basic computer skills
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Professional appearance and demeanor.

Personal Attributes:

• Friendly, approachable, and calm under pressure.
• A passion for wellness, beauty, and providing high-quality customer experiences.
• Ability to work both independently and as part of a team.
• Flexibility to work during weekends, and holidays (Replacement).

Job Types: Full-time, Fresh graduate

Pay: From RM1,700.00 per month

Schedule:

• Rotational shift

Supplemental Pay:

• Overtime pay

Education:

• STM/STPM (Preferred)

Experience:

• Receptionist: 1 year (Preferred)

Language:

• Mandarin (Preferred)
• English (Preferred)

Work Location: In person

Expected Start Date: 01/01/2025