INTERNSHIP

1) Maintaining the quality of service 2) Greeting and attending to walk-in guests' enquiries/feedback etc. 3) Answering calls pertaining to guest enquiries efficiently and professionally. 4) Communicate with guests, lead guests to make the booking, and update into system. 5) Respond to guests’ requests/inquiries during their stay, and communicate with other relevant departments to resolve guests’ requests/enquiries. 6) Assist in general office duties including, but not limited to research, updating necessary records and documents, and general coordination. 7) To undertake general administrative duties or any other ad-hoc duties and responsibilities assigned by the management from time to time.