Supervisor Training and Quality Hindi

**THIS ROLE ONLY NEEDS NATIVE Hindi SPEAKERS** Develop a department of well-trained, competent professionals who continuously improve the organization and themselves • Drive initiatives to improve the quality of Training and Quality support provided at Convergys by evaluating and improving internal processes • Evaluate consistency and accuracy among trainers through observation and analysis of class evaluations • Create and maintain consultant training schedule • Evaluate levels of process and staff effectiveness and works with Business stakeholders to create and collaborate on execution of improvement action plans • Conduct Coaching and Development sessions with team members to drive continuous improvement. • Develop strong working relationships with key Business stakeholders, internal and external • Oversee audits of key Training and Quality support processes within each account and recommends changes • Administration of applicable certification and training processes for staff up to and including internal and client requirements • Ensure effective facilitation and coordination of calibration sessions; attend calibration or monitoring sessions as appropriate • Lead Training and Quality task forces / action plans with Business stakeholders (Operations, Client, Account Management, and Resource Unit partners) • Conducts analysis on Training and Quality performance and be responsible to identify trends, determine root cause, present findings both internally and externally and lead corrective action plans