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Customer Care Executive | SPM Leavers | UpTo2.8K | Ara Damansara

  • Full Time, onsite
  • BRAINHUNTERS WORKFORCE SOLUTIONS SDN. BHD.
  • Ara Damansara, Malaysia
RM 2,500 - RM 2,500 / Per Mon

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Salary: RM2500-RM3000

Working Days: 5 days, 2 days off

Working Location: Ara Damansara

Job Duties:

  • Customer Support: Provide technical support to customers via phone, email, or live chat, ensuring timely resolution of issues and maintaining customer satisfaction.
  • Troubleshooting: Diagnose and resolve technical issues related to hardware, software, or service configuration, guiding customers through step-by-step solutions.
  • Issue Escalation: Escalate unresolved technical problems to relevant departments or engineers while ensuring effective communication with customers throughout the process.
  • Product Knowledge: Maintain up-to-date knowledge of company products and services, as well as industry trends, to assist customers more effectively.
  • Documentation: Accurately document customer interactions, issues, and resolutions in the company’s ticketing system.

Qualification

  • Education: At least SPM , or Diploma graduate.
  • Experience: Fresh grads are welcome to apply

Job Types: Full-time, Permanent, Fresh graduate

Pay: From RM2,500.00 per month

Benefits:

  • Flexible schedule
  • Free parking
  • Opportunities for promotion
  • Professional development

Schedule:

  • Rotational shift

Supplemental Pay:

  • Attendance bonus
  • Commission pay
  • Overtime pay
  • Performance bonus

Education:

  • STM/STPM (Preferred)

Language:

  • English (Preferred)
  • Bahasa (Preferred)
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