Assistant Account Manager (Client Management)

We are seeking a dedicated and proactive Assistant Account Manager to provide crucial support in managing client relationships and account operations, focusing on the telecommunication industry. In this role, you will assist the Account Manager in daily account activities, ensuring smooth communication, timely delivery of services, and adherence to company policies. You will play a key role in coordinating with internal teams, preparing reports, and addressing client needs, acting as a vital support system to ensure account success. This position is perfect for someone who thrives in a collaborative environment and is passionate about delivering exceptional assistance in account management. Client Relationship Management - Support the Account Manager in building and nurturing strong client relationships. - Serve as a secondary point of contact for client inquiries and issues. - Assist in identifying and addressing client needs to ensure satisfaction and loyalty. Bid Management - Collaborate with the Account Manager to prepare and submit bids and proposals. - Ensure compliance with client requirements and company standards during the bid process. - Track deadlines and maintain a database of previous bids and proposals for future reference. Policy Awareness and Compliance - Ensure adherence to internal company policies, including confidentiality, anti-bribery, and - anti-corruption policies. - Stay informed about external regulatory requirements and industry standards, ensuring all activities comply with relevant laws and policies. - Collaborate with the compliance team to align account management practices with company and regulatory guidelines. - Conduct periodic reviews to identify and address any gaps in compliance. Reporting and Documentation - Prepare and maintain detailed records of account interactions, contracts, and performance data. - Maintain accurate documentation of client interactions, account activities, bids, and compliance-related materials. - Ensure proper filing and organization of contracts, agreements, and invoices to facilitate easy retrieval and review. - Collaborate with internal teams to ensure all documentation aligns with company standards and regulatory requirements. Administrative Support - Schedule and coordinate meetings, both internally and with clients. - Provide administrative support to the Account Manager, ensuring smooth account operations. Team Collaboration - Work closely with other business unit teams to align account strategies with business objectives. - Provide support in resolving conflicts or issues within account operations. Qualifications - Bachelor’s degree in Business Administration or related fields. - 1-2 years of experience in account management, customer service, or a similar role. - Strong organizational and multitasking abilities with attention to detail. - Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software. - Excellent interpersonal and communication skills. - Knowledge of compliance policies and bid processes is an advantage. Preferred Skills - Experience in the telecommunications or technology industry is a plus. - Familiarity with bid and proposal preparation processes. - Analytical and problem-solving capabilities.