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- Welcoming guests and checking their details against their bookings - Allocating guests their rooms and providing keys - Answering phones from prospective customers and guests, taking messages and delivering them - Completing administrative tasks such as filing and photocopying - Responding to requests for help and information - Providing concierge services, such as booking theatre tickets. arranging travel and providing - information about local amenities and attractions - Preparing room bills and ensuring prompt payments - Checking guests out, taking payments and returning deposits
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