IT Helpdesk

1. IT Support and Troubleshooting • Provide technical support for PCs, printers, photostat machine, internal phones, and other hardware devices. • Resolving network connectivity issues (LAN/WAN/Wi-Fi) • Troubleshoot user issues related to email, ERP system access, and general IT systems 2. System Maintenance • Ensure all PCs, printers, and network devices are functioning optimally. • Perform daily check and updates on software and hardware, including firmware updates. 3. Helpdesk Management • Serve as the first point of contact for employees reporting IT issues. • Maintain an IT helpdesk ticketing system for tracking and resolving issues efficiently. 4. Peripheral Setup and Configuration • Configure and maintain printers, photostat machines, and alarm systems. • Set up user accounts and permissions for new employees on email and ERP systems. 5. CCTV and Alarm System • Monitor, troubleshoot and maintain the CCTV system and internal alarm setup. 6. Documentation • Maintain logs of IT-related issues, resolutions, and asset usage. 7. Website and Online Presence • Collaborate with external vendors or internal IT teams to ensure the company website is up-to-date. • Support digital marketing efforts by providing analytics or coordinating IT resources 8. Coordinate with MIS Executive • Work in conjunction with the MIS Executive to ensure no interruption in daily operations when on leave. 9. Others tasks when assign by superior.