Front Office Assistant

• Manages the guest experience by ensuring the followings are provided: - • Thoughtful and attentive service with relaxed efficiency • Complete responsiveness to the desire of the hotel guests • Quality service of the hospitality is optimised in accordance to the quality service standard • To maintain a good working relationship with your own colleagues and all other departments. • To report to duty punctually, wearing the hotel uniform with nametag intact, and maintaining a high standard of personal appearance and hygiene at all times. • Welcoming and receiving of guest arrivals, registering and maintaining the rapport with guest in a friendly and professional manner, cordially and with a pleasant smile. • Ensure all registration cards have the proper information such as; guest’s name, confirmation number, room rates, arrival and departure dates and billing instructions for guest signature. • Register guests promptly following the standard operating procedure for registration, key handling, and message handling, and ensure that they are provided with all the necessary information. • Verify assigned room status with the computer system and ensure that all rooms given to guests upon check-ins are Vacant Ready