Senior Data Center Site Operations Engineer, Infrastructure (Kulai, Johor)

The Engineering and Technology team is at the core of the Shopee platform development. The team is made up of a group of passionate engineers from all over the world, striving to build the best systems with the most suitable technologies. Our engineers do not merely solve problems at hand; We build foundations for a long-lasting future. We don't limit ourselves on what we can or can't do; we take matters into our own hands even if it means drilling down to the bottom layer of the computing platform. Shopee's hyper-growing business scale has transformed most "innocent" problems into huge technical challenges, and there is no better place to experience it first-hand if you love technologies as much as we do.

About the Team:

We are seeking a highly experienced and dynamic Data Center Senior Engineer to oversee and manage the day-to-day operations of our Johor Data Centres. Reporting directly to the Data Centre Manager, the Data Center Senior Engineer will ensure optimal performance, maintenance, and service delivery in compliance with industry best practices and organizational goals. This role requires strong leadership, technical expertise, and a proven ability to manage teams and third-party vendors in a fast-paced, high-stakes environment.

Job Description:

Site Operations Management

• Oversee daily operations, maintenance, and activities at the Johor Data Centres to ensure reliability, efficiency, and security.
• Manage the Move, Add, and Change (MAC) process, including IT hardware deployment and structured cabling installations.
• Lead efforts in troubleshooting and resolving cabling and hardware issues promptly.
• Ensure adherence to structured cabling standards (FTP, UTP, Optical Fibre) and other operational best practices.

Leadership & Team Management

• Provide leadership and supervision to the on-site team, including recruitment, mentoring, training, and performance management.
• Set clear goals and targets, monitor progress, and assess team performance regularly.
• Promote a collaborative, organized, and detail-oriented work culture.

Change Management & Service Delivery

• Manage complex change management processes and service delivery workflows effectively.
• Ensure timely resolution of incidents and escalations, adhering to service level agreements (SLAs).
• Implement and uphold service management processes in a large-scale, diverse operational environment.

Vendor & Asset Management

• Manage third-party vendors and contractors to ensure seamless delivery of outsourced services.
• Oversee the use of asset management systems, ticketing systems, and data center management tools for inventory and operational tracking.

Compliance & Safety

• Ensure the data center operates in compliance with environmental, health, and safety regulations, standards, and best practices.
• Conduct regular audits and risk assessments to mitigate potential issues and drive continuous improvement.

Requirements:

Education:

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Relevant certifications such as ITIL, CDCP, or equivalent are highly preferred.

Experience:

• Minimum 5 years of experience in IT management, with specific expertise in data center environments.
• Proven track record of managing and leading teams in a high-pressure operational setting.
• Hands-on experience with structured cabling, hardware deployment, and fault diagnosis.
• In-depth knowledge of service delivery and change management processes.

Technical Proficiency:

• Expertise in structured cabling standards and cable types (FTP, UTP, Optical Fibre).
• Strong understanding of asset management, ticketing systems, and data center management tools.

Leadership & Soft Skills:

• Excellent leadership, interpersonal, and people management skills.
• Strong organizational skills with the ability to prioritize tasks and manage multiple responsibilities.
• Exceptional analytical, problem-solving, and decision-making abilities.
• Fluency in English is required; proficiency in additional APAC languages is a plus.