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Customer Service Manager

RM 3,300 - RM 4,000 / Per Mon


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  • Lead, mentor, and motivate the customer service team to deliver exceptional service.
  • Develop and implement customer service policies and procedures to enhance efficiency and satisfaction.
  • Monitor team performance and provide regular feedback and coaching.
  • Handle escalated customer issues and complaints professionally and effectively.
  • Collaborate with other departments to streamline processes and improve customer experiences.
  • Analyze customer service metrics and prepare reports for management.
  • Recruit, train, and onboard new team members as needed.
  • Experience in Business Administration, Communications, or a related field is preferred.
  • At least 1-2 years of experience in a customer service role. Having prior leadership experience is an advantage, but candidates willing to take on leadership responsibilities are encouraged to apply.
  • Strong leadership, communication, and problem-solving skills.
  • Proficiency in Mandarin, English, and Malay.
  • Familiarity with customer service tools, CRMs, and Microsoft Office/Google Workspace.
  • Excellent organizational and time management abilities.
  • EPF, SOCSO & EIS
  • Medical expense reimbursement
  • Annual leave
  • Performance bonuses