Customer Service Manager
RM 3,300 - RM 4,000 / Per Mon
Original
Simplified
- Lead, mentor, and motivate the customer service team to deliver exceptional service.
- Develop and implement customer service policies and procedures to enhance efficiency and satisfaction.
- Monitor team performance and provide regular feedback and coaching.
- Handle escalated customer issues and complaints professionally and effectively.
- Collaborate with other departments to streamline processes and improve customer experiences.
- Analyze customer service metrics and prepare reports for management.
- Recruit, train, and onboard new team members as needed.
- Experience in Business Administration, Communications, or a related field is preferred.
- At least 1-2 years of experience in a customer service role. Having prior leadership experience is an advantage, but candidates willing to take on leadership responsibilities are encouraged to apply.
- Strong leadership, communication, and problem-solving skills.
- Proficiency in Mandarin, English, and Malay.
- Familiarity with customer service tools, CRMs, and Microsoft Office/Google Workspace.
- Excellent organizational and time management abilities.
- Strong leadership, communication, and problem-solving skills.
- EPF, SOCSO & EIS
- Medical expense reimbursement
- Annual leave
- Performance bonuses
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