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Customer Service Executive(Mandarin/Cantonese)

  • Full Time, onsite
  • Manpower Staffing Services (Malaysia) Sdn. Bhd.
  • Petaling Jaya, Malaysia
RM 3,200 - RM 3,500 / Per Mon


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  • Responsible for providing customer service support via incoming calls for brand’s customers and to manage escalations.
  • Managing and monitoring social medial platforms
  • Replying email within TAT timeline
  • Handling day to day escalation from customers.

Position Title: Customer Service Executive

Education Requirement: SPM and above.

Language Requirement: English + Mandarin/Cantonese

Location: Sunway Vision, Cheras

Working hrs: 24/7 rotational shifts (Any 5 working days)

Intake - 3rd Jan & 6th Jan

Budget - RM3200 + RM 300 Project allowance + 300 kpi + night shift allowance

  • Provide outstanding customer service to users over phone, email, and/or live chat regarding product selection, services and issues.
  • Focus on delivering on key results like customer satisfaction, first time resolution, efficiency and quality metrics.
  • Proactively develop innovative ideas to drive process, product and support improvements.
  • portal using : Live chat , phone calls and email
  • 5 days working
  • Fresh Graduates are welcome to apply.
  • EPF & SOCSO
  • Medical leave
  • Annual leave
  • Rest & relax area.