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Technical Customer Service Executive (Mandarin Speaker)

RM 3,100 - RM 4,000 / Per Mon


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  • Multi-Channel Support: Respond to user queries through email, chat, or phone based on the designated support channel.
  • Professional Interaction: Maintain a professional, empathetic, and solution-focused tone during customer interactions.
  • Technical Troubleshooting: Diagnose and resolve issues, providing effective solutions for customers.
  • System Management: Oversee databases and ensure system security compliance.
  • Device Assistance: Support customers with troubleshooting routers, modems, and smart home devices.
  • Minimum Qualification: SPM or equivalent.
  • Language Proficiency: Must be fluent in Mandarin and English for effective communication with end-users.
  • Adaptability: Quick learner to thrive in a fast-paced environment.
  • Attention to Detail: Strong problem-solving skills with keen attention to detail.
  • Fresh Graduates Welcome: Prior experience in Technical Customer Service is an advantage.
  • Shift Flexibility: Willing to work on rotational shifts.
  • EPF/SOCSO: Enjoy essential contributions for financial security.
  • Training Provided: Comprehensive training to equip you with necessary skills.
  • Commission & Allowance: Earn additional benefits through performance-based commission and allowances.
  • Convenient Location: Easily accessible near LRT Station.