Technical Customer Service Executive (Mandarin Speaker)
RM 3,100 - RM 4,000 / Per Mon
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- Multi-Channel Support: Respond to user queries through email, chat, or phone based on the designated support channel.
- Professional Interaction: Maintain a professional, empathetic, and solution-focused tone during customer interactions.
- Technical Troubleshooting: Diagnose and resolve issues, providing effective solutions for customers.
- System Management: Oversee databases and ensure system security compliance.
- Device Assistance: Support customers with troubleshooting routers, modems, and smart home devices.
- Professional Interaction: Maintain a professional, empathetic, and solution-focused tone during customer interactions.
- Minimum Qualification: SPM or equivalent.
- Language Proficiency: Must be fluent in Mandarin and English for effective communication with end-users.
- Adaptability: Quick learner to thrive in a fast-paced environment.
- Attention to Detail: Strong problem-solving skills with keen attention to detail.
- Fresh Graduates Welcome: Prior experience in Technical Customer Service is an advantage.
- Shift Flexibility: Willing to work on rotational shifts.
- Language Proficiency: Must be fluent in Mandarin and English for effective communication with end-users.
- EPF/SOCSO: Enjoy essential contributions for financial security.
- Training Provided: Comprehensive training to equip you with necessary skills.
- Commission & Allowance: Earn additional benefits through performance-based commission and allowances.
- Convenient Location: Easily accessible near LRT Station.
- Training Provided: Comprehensive training to equip you with necessary skills.
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