Team Leader Telesales

Position: Team Leader (Telesales) Type: Extendable contract (Direct with client) Location: Jalan Tandang, Petaling Jaya (nearby Commuter station) Mode: Onsite Benefit: Medical Insurance (cover family), Daily Food Allowance, Gym, Futsal KEY RESPONSIBILITIES • Lead the recruitment and selection process to build a high-performing telesales team with optimal staffing levels. • Oversee daily sales team operations, ensuring smooth workflow and effective team performance. • Drive the team to exceed sales targets by maximizing the potential of every customer interaction. • Provide training, coaching, and mentorship to develop team members and boost sales outcomes. • Initiate and implement ongoing training on products and advanced selling techniques to keep the team sharp and adaptable. • Ensure consistent and disciplined use of the company CRM system for accurate tracking and reporting. • Forecast sales trends and provide detailed reports to the Head of Sales. • Generate and secure meetings with prospective clients in alignment with target goals. • Identify and capitalize on opportunities for upselling and cross-selling to expand client relationships. • Oversee and delegate management of the sales activity database to maintain a clear and organized record. • Manage leads from various sources, including the company website, marketing campaigns, and other channels, to maximize conversion. • Set objectives and manage KPIs to drive accountability and track performance success. QUALIFICATION • Minimum of 3 years’ experience in telesales management, with a strong track record in driving sales success. • Industry experience is a plus, but we welcome fresh perspectives from diverse backgrounds. • Proven ability to consistently meet and exceed targets. • Skilled in recruiting, training, and developing high-performing teams. • Collaborative and team-oriented, with a focus on achieving collective goals. • Strong leadership abilities to inspire and motivate team members. • Exceptional communication and organizational skills to effectively manage and support team operations.