Admin Assistant

Responsibilities: To make outgoing calls to customers as required to resolve or follow-up payment queries. Provide a polite, professional, and accurate response in accordance with agreed service standards. Recognize when customer requirements are more appropriately dealt with elsewhere and refer them as appropriate. Keep up to date on new or enhanced products / services in order to maintain a high level of quality service to customers. Promptly and accurately complete all related administrative activities, in accordance with agreed service standards. Record, produce, and prepare any information required. Performs miscellaneous job-related duties and projects as assigned by superior. Requirements: Minimum SPM/Diploma, or any equivalent. Good command of spoken and written English and Bahasa Malaysia, Mandarin is an added advantage. Possess relevant working experience in a call center or customer service in the servicing industry is an added advantage.