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Customer Success Specialist

RM 3,000 - RM 5,000 / Per Mon


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  • Respond to client's issue and enquiries promptly through phone call, email, chat, and internal software
  • Introduce and demonstrate the system to customers such as account registration, job posting and etc
  • Responsible to escalate clients' issues to the sales team.
  • Support the Account Manager by continuously showcasing positive & professional work attitude
  • Candidate must possess at least Diploma in any profession.
  • At least 3+ years of experience in Customer Success role or equivalent handling B2B customers.
  • Excellent communication and presentation skills.
  • Good command in written & spoken English, Mandarin & Bahasa Malaysia.
  • Good logical thinking, able to quickly understand customer problems and respond to them.
  • Casual attire
  • Hot desk environment
  • Nearby LRT (KLCC), MRT (Conlay & Bukit Bintang) & Monorail (Raja Chulan)
  • Statutory deductions
  • Commission
  • Performance incentives
  • Annual leave
  • Dental allowance
  • Optical allowance
  • Panel clinic
  • Life insurance
  • Attendance bonus
  • Learning incentive