Customer Service Executive (Mandarin)

Duties and Responsibilities Essential

• Responding or making follow-up calls or emails to customers to learn about and address their needs, complaints, or other issues with products or business.
• Process orders, refunds, forms, and application; including proper documentation according to standard operating procedures.
• Responding efficiently and accurately to Distributors or customers, explaining Company’s policies and procedures together with possible solutions, to help the customers feel supported and valued.
• Building relationship with Distributors or customers and listening to their feedbacks or concerns to improve Distributors and customer retention.
• Equipped with strong knowledge of products, Company’s mobile apps, and intranet to support Distributors or customers and provide guidance if needed.
• Providing recommendations or upselling products or business solutions that may better suit Distributors’ or customers’ needs.
• Identify and escalate issues to overseeing supervisor.
• Understanding and striving to meet or exceed call centre metrics while providing excellent, consistent customer service.
• Regularly updates job knowledge by studying new product descriptions and actively participate in training opportunities.

Additional

• Maintain high degree of confidentiality.
• Understand and adhere to all policies and procedures, compensation plan
• Perform other duties or ad hoc projects as assigned or needed.

• Working Timings : Mon to Fri (11 AM to 8 PM)
• Qualifications/Knowledge, Skills & Abilities Requirements
• Diploma with minimum 2 years customer service experience preferred.
• Fresh graduate are welcome to apply
• Superior listening, verbal, and written communication skills in both English and Mandarin.
• Mandarin speaking candidates are encouraged to apply as job require dealing with Chinese speaking customers.
• Basic computer knowledge and working knowledge of order entry system.
• Will be based in Malaysia office situated in Bangsar South, Kuala Lumpur.

Working Timings : Mon to Fri (11 AM to 8 PM)

[company products- every month RM300++ free bucks & have 75% for all company products][paid family leave (one day)][birthday gift RM100][dental/optical RM200][travel allowance RM100]