Outlet Manager (Food & Beverage)

1. Leadership & Team Management:

• Demonstrate strong leadership and team-building skills to manage and motivate staff effectively.
• Delegate tasks, provide clear direction, and lead by example.
• Address staff or customer issues professionally with conflict resolution and problem-solving skills.

2. Customer Service Excellence:

• Exhibit excellent communication skills to resolve complaints and ensure a positive dining experience.
• Understand customer preferences and anticipate their needs to exceed expectations.

3. Financial & Budget Management:

• Possess a strong understanding of restaurant financials, including budgeting, cost control, profit margins, and sales analysis.
• Track and analyze sales data to identify trends, opportunities, and areas for improvement.

4. Operational Efficiency:

• Have in-depth knowledge of restaurant operations, from kitchen flow to guest service, to optimize efficiency.
• Show strong organizational skills to oversee multiple tasks, manage time effectively, and meet deadlines.
• Coordinate with staff, vendors, and senior management using excellent verbal and written communication skills.
• Communicate effectively with both employees and customers to ensure satisfaction and resolve issues.

5. Sales & Marketing Knowledge:

• Drive sales through upselling, menu optimization, and promotions.
• Develop marketing strategies and enhance brand visibility through social media engagement.

6. Technology Proficiency:

• Utilize restaurant management software (e.g., POS systems, reservation systems, inventory management).
• Use Microsoft Office Suite (Excel, Word, Outlook) for reports and communication.

7. Working Conditions:

• Work flexible hours, including weekends and holidays.
• Operate in a dynamic and high-energy setting near kitchen areas, bar, and front-of-house dining areas.

• At least 4 years of experience in a supervisory role in the hospitality industry, preferably in a semi-fine dining environment.
• Strong leadership skills to motivate and manage a team effectively.
• Excellent customer service and conflict resolution abilities.
• Exceptional leadership, organizational, and problem-solving skills.
• Familiarity with restaurant operations, including POS systems and inventory management.
• Flexible to work evenings, weekends, and holidays.

Working Location:

• Sri Hartamas

• EPF / SOCO
• Annual Leave