Associate customer support for Interpretation & Translation

Customer service representatives handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding customer satisfaction and report it. • Provides meaning-for-meaning interpreting. • Follows interpreter protocols as per training, policies, and procedures. • Follows all policies and procedures related to information confidentiality and interpreter ethics. • Attends all required training. • Continuously improves vocabulary and specialized subject matter knowledge, as required for various clients. • Maintains confidentiality as policies. • Uses standard office equipment such as telephones, computers, copiers, and fax machines. • Uses MS Office applications such as Outlook, Word and Edge (or other internet browser). • All employees are required to perform the following essential functions: demonstrate predictable, reliable, and timely attendance; follow written and verbal directions and complete assigned tasks on schedule; learn from directions, observations, and mistakes; work independently or as part of a team; interact appropriately with others including co-workers, supervisors, and customers; and work with supervision, receiving instructions/feedback. • Fluency in Mandarin/Cantonese & English • Skilled at communicating, both orally and in writing in Mandarin/Cantonese & English • Basic understanding of linguistics and different cultures. • Skilled in adjusting to rapidly changing circumstances • Ability to react calmly and effectively in emergency situations • Strong attention to detail and accuracy • Ability to work independently and skilled at exercising initiative within the parameter of company policies and procedures. • Skilled at keeping supervisors informed of problems or issues • Exceptional commitment to confidentiality • Skilled in establishing and maintaining effective work relationships • Uses MS Office applications such as Outlook, Word and Edge (or other internet browser) • Ability to operate competently common office equipment including, but not limited to computer, fax, copier, and telephone system.