Customer Experience Executive - Swahili & English Speaker - Work From Home

Company Description
Do you excel at handling customer inquiries, multi-tasking and hitting performance targets? Do you have strong active listening skills and an enthusiastic personality? Can you build rapport online, while asking probing questions to address issues and solve problems using templated solutions? Join us in our Tribe!

Job Description
Tribe now seeks Customer Service Representatives to provide assistance for customers of our largest mobile gaming client (Tencent). In this role, you will bring your positive energy, enthusiasm and expertise to deliver exceptional service and solutions to customers, on site at our Tribe center. You will get to work with leading technologies and systems while having a dedicated team of leaders and peers to support you each and every day.

What we offer :

RM2,500 to RM3,000 basic salary
Medical benefits
Paid training
Advancement opportunities – 80% of our frontline leaders have been promoted from within

Qualifications
Excellent verbal and written Mandarin communication skills; candidates will complete a language test to assess fluency
The ability to navigate in several computer platforms simultaneously
Familiarity with Microsoft Office tools
Experience in customer service and/or call center
High school diploma or equivalent

Job Type: Full-time

Pay: RM2,500.00 - RM3,500.00 per month

Benefits:

• Work from home

Schedule:

• Afternoon shift
• Day shift
• Early shift
• Evening shift
• Monday to Friday
• Night shift
• Rotational shift
• Weekend jobs

Supplemental Pay:

• Attendance bonus

Application Question(s):

• Do you have own laptop and internet at home?
• Can you start within 1 week once selected?
• Do you agree to accept salary of RM2,500 to RM3,000?

Experience:

• Customer service: 1 year (Required)

Language:

• Swahili (Required)
• English (Required)

Expected Start Date: 01/20/2025