PROMOTER

Job Summary:

The Customer Relations and Retail Sales Executive is responsible for providing excellent customer service, supporting sales activities, ensuring a clean and well-maintained retail environment, and accurately managing billing and reporting tasks. The role requires flexibility for outlet rotations to address staffing needs, always ensuring smooth operations.

Key Responsibilities:

Customer Relations:

• Answer telephone calls within three rings, ensuring a polite and professional tone while following proper telephone etiquette.
• Greet and welcome customers warmly, helping and addressing their needs promptly.
• Clearly explain products and answer customer inquiries effectively, providing thorough product knowledge.

Sales:

• Promote special deals and explain ongoing promotions to customers.
• Guide customers through the retail display, offer product testers, and suggest suitable alternatives if their preferred item is unavailable.
• Encourage customers to upgrade their purchases when possible and promote relevant upselling opportunities.

Shop Area Maintenance:

• Ensure that the cashier desk is always manned during operational hours.
• Maintain cleanliness and organization of the cashier, retail areas, and tester stations.
• Ensure all equipment (e.g., electricity, paraphernalia) is functional and report issues promptly for repair.

Billing & Cash Handling:

· Handle all customer billing processes accurately, including cash, credit cards, and gift certificates.

· Ensure correct procedures are followed for cash handover and banking transactions, including receipts and cash reconciliation.

Reporting:

· Complete daily reports on retail sales and maintain accurate petty cash records.

· Prepare requisitions for stock replenishment in a timely manner, ensuring minimal stock shortages.

· Inform the Tanamera Storekeeper or Supervisor about any excess or shortage of inventory.

· Assist the Tanamera Administrator in preparing monthly sales and product reports.

Service Standard:

· Maintain up-to-date knowledge of Tanamera practices and always comply with company standards.

· Actively contribute to team communication and participate in problem-solving discussions to enhance shop operations.

· Work collaboratively as a constructive team member, fostering a positive work environment.

Additional Responsibilities:

· Be flexible and available for rotation between outlets to support staffing shortages when necessary.

· Safeguard Tanamera Sdn Bhd’s products and ensure proper storage to prevent product mix-ups.

· Practice and maintain Good Storage Practices (GSP) and ensure that stock is rotated following FIFO (First-In, First-Out) and LILO (Last-In, Last-Out) procedures.

· Perform other duties as assigned by Tanamera management from time to time.

Job Types: Full-time, Permanent

Pay: RM2,000.00 - RM4,000.00 per month

Benefits:

• Additional leave
• Dental insurance
• Health insurance
• Maternity leave
• Opportunities for promotion
• Professional development
• Vision insurance

Schedule:

• Afternoon shift
• Day shift
• Holidays
• Rotational shift
• Weekend jobs

Supplemental Pay:

• Commission pay
• Overtime pay

Ability to commute/relocate:

• Petaling Jaya: Reliably commute or willing to relocate with an employer-provided relocation package (Required)

Education:

• STM/STPM (Required)

Experience:

• Retail sales: 1 year (Required)

Language:

• English (Required)
• Bahasa (Required)
• Mandarin (Preferred)

Willingness to travel:

• 75% (Required)