Operation Executive

RM 3,500 - RM 4,200 / Per Mon

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Clinical Practice and Leadership

Assist to lead the day-to-day operation and coordination of patient care services.
Assist to lead the clinic to improve patient, provider and staff satisfaction.
Manages both Dato Ibrahim and Dr Lee’s patient appointments relating to service provision such as clinic, chemo day care, and ward.
Identify opportunities to increase quality, safety, effectiveness and efficiency.
Identify indicators to measure, evaluate and improve care.
Assure that patient/family centred care is provided within Clinics and Nursing Department’s established standards.
Manages complaints and grievances from patients and department.
Submit reports and complete regulatory documentation as required by management for regulatory submission and analysis purposes.
Assure compliance with ministry requirements and standards offered to ensure quality patients’ care
Initiate the development and revision of policies and procedures specific to the programs of care.

Personnel Management

Direct and evaluate the department’s work force in terms of overall staffing and scheduling.
Delegate authority to staff at the appropriate times.
Oversee the completion/monitoring of staff competencies.
Engage in ongoing feedback to the effectiveness of staff members into their roles.
Assist on evaluation on annual reviews that foster mutual goal setting and feedback on performance.

Resource Management

Assist to prepare operating budgets, including volume projections, and expense, and revenues estimates.
Analyse and monitor actual budget performance and address variances.
Institute necessary modifications to procedures and department resource commitments as financial changes dictate.

Facility Management & Professionalism