Front Desk Receptionist (Mandarin Speaking)

Elevate Your Career with De’Refflesia (subsidiary of Thai Pampering)

Are you passionate about delivering exceptional customer service? At De’Refflesia , we believe in nurturing talent and providing a welcoming environment where you can grow and shine. We’re looking for enthusiastic Junior and Senior Front Desk Receptionists to join our award-winning team. If you have a warm personality, excellent communication skills, and a drive to excel in a dynamic wellness center, we want to hear from you!

Why Join Us?

• Be Part of an Award-Winning Team: Work in a Platinum Award-Winning reflexology center known for its excellence in customer service and care.

• Career Growth Opportunities: We invest in our employees’ professional development, offering opportunities to move up within the company.

• Flexible Work Hours: Choose from convenient shift options that suit your lifestyle.

• Performance Bonuses: Earn additional bonuses based on your performance.

• Supportive Work Environment: Join a friendly, dynamic team that values collaboration and respect.

Location: Georgetown, Penang

What We’re Looking For:

• Passionate and Professional: Whether you’re experienced or new to the field, if you have a passion for hospitality and a bubbly personality, you’ll fit right in.

• Tech-Savvy: Comfortable using laptops and social media platforms like Facebook, Instagram, WhatsApp, and TikTok.

• Adaptable: Able to thrive in a fast-paced environment and take on various tasks, from managing appointments to coordinating with team members.

• Customer-Focused: A welcoming attitude and the ability to provide top-notch service to every guest who walks through our doors.

Key Responsibilities:

• Front Desk Excellence: Greet and assist customers warmly, manage phone calls, and handle internal and external communications with professionalism.

• Appointment Management: Use our booking system to schedule appointments, recommend treatments, and coordinate with therapists.

• Sales & Upselling: Confidently promote our services and handle transactions, contributing to our sales goals.

• Administrative Support: Perform clerical tasks, manage emails, maintain a tidy reception area, and ensure the cleanliness of the lobby and office facilities.

• Security & Compliance: Follow safety procedures and monitor access to the center to ensure a secure environment for guests and staff.

Requirements:

• Shift Flexibility: Willingness to work night shifts is preferred but not mandatory.

• No Experience Required: We welcome candidates without prior experience, though experience in a retail or wellness center is an advantage.

Perks & Benefits:

• Performance-Based Bonuses: Rewarding your hard work and dedication.

• Career Development: Opportunities for growth and advancement within the company.

• Work-Life Balance: Flexible shifts to accommodate your personal life.

Ready to Join Us?

If you’re excited about this opportunity and meet the criteria, we’d love to hear from you! Send your CV to [email protected] or hit the “Apply” button to start your journey with De’Refflesia (subsidiary of Thai Pampering) today.

Job Type: Full-time

Pay: RM2,300.00 - RM3,500.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Schedule:

• Evening shift
• Night shift
• Rotational shift
• Weekend jobs

Supplemental Pay:

• Commission pay
• Performance bonus

Ability to commute/relocate:

• Georgetown: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Are you able to work on shift hours? (i.e. Evening Shift or Night Shift)

Experience:

• Customer service: 1 year (Preferred)

Expected Start Date: 10/02/2025