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Operations & Client Success Specialist

Salary undisclosed

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About NSG LOGISTICS

New S Generation (NSG) Logistics is a 3rd Party Logistics Business (3PL) founded in Singapore. NSG Logistics has evolved from a traditional freight company to a logistics partner that offers door-to-door logistic, warehousing and last mile solutions for all businesses, especially SMEs.

Operations

  • Collaborate with suppliers and agencies to ensure smooth service delivery and optimal supply chain efficiency.
  • Ensure an orderly, accurate, and timely flow of shipping documentation and compliance.
  • Maintain updated data in systems and spreadsheets, and work closely with the HQ.

Procurement

  • Communicate regularly with local customers and overseas agent offices to update them on shipment status and ensure seamless coordination.
  • Identify and negotiate the best costing from suppliers.
  • Build and maintain a strong, supportive working relationship with suppliers.

Customer Relationship

  • Oversee and maintain good commercial relationships with all customers.
  • Contribute to client acquisition and retention by analyzing customer behavior from enquiries and feedback.
  • Track sales leads, coordinate quotes, and maintain accurate customer accounts while providing excellent customer service.
  • Follow up proactively on submitted quotations to achieve a high success rate and close deals effectively.
  • Perform other duties assigned by management to contribute to organizational success.

Requirements

Education

  • Diploma in any related field.

Skills

  • Proficiency in Microsoft Office (Word, Excel, PowerPoint, etc.).
  • Effective communication skills for engaging with clients and stakeholders.
  • Strong organizational and time management skills to handle multiple tasks effectively.
  • Ability to collaborate with teams and external partners for seamless operations.

Job Type: Full-time

Pay: RM3,000.00 - RM4,500.00 per month

Schedule:

  • Monday to Friday

Supplemental Pay:

  • Commission pay
  • Performance bonus

Expected Start Date: 01/31/2025