Customer Service Advisor

Role & Responsibilities

• Handle inquiries via all supported media channels both inbound and outbound services appropriately to all guests and partners.
• Answering incoming calls, emails & chat transactions from customers on inquiries, complaints, problem solving and to provide quality service that exceeds the guest's expectation, coupled with real-time escalations.
• Listen attentively to customer needs, concerns and demonstrate empathy while maximizing opportunity to build rapport with the customer
• Handle accurate documentation of interactions, maintain data accuracy in the relevant contact management system, and understand a variety of media sources that interface with the service centre.

Job Requirements

• Candidate must possess at least SPM/O level, Professional Certificate, Diploma, Bachelor’s Degree in any field
• Fresh graduates are encouraged to apply
• Languages required: Mandarin or Cantonese to deal with Mandarin and Cantonese speaking clients from Taiwan and Hong Kong. (Speak, Read & Write)

Benefits Offered

• Work from home option available after 3 months of good performance
• EPF, Socso & EIS
• Medical Leave & Annual Leave
• KPI Incentive
• Medical insurance
• Dental Claim
• Competitive salary package
• Comprehensive learning and development plans for your career growth
• Fast career advancement opportunity
• Cross culture & fun working environment

Location:

• Sunway Visio, Sunway Velocity, Cheras.

Job Type: Full-time

Pay: RM3,000.00 - RM3,500.00 per month

Benefits:

• Health insurance
• Maternity leave
• Opportunities for promotion
• Work from home

Schedule:

• Rotational shift
• Weekend jobs

Supplemental Pay:

• Overtime pay
• Performance bonus

Ability to commute/relocate:

• Cheras: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• STM/STPM (Preferred)

Language:

• Mandarin (Preferred)
• English (Preferred)

Expected Start Date: 01/06/2025