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IT Support - HelpDesk (Fresh Graduate)

Salary undisclosed

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Position : IT Helpdesk (System Administrator)

Salary : RM 2,600 – RM 3,400

: RM 100 Monthly Transportation

: RM 200 KPI’s (Based on quarterly performance)

Location : PJ Trade Centre, Damansara Perdana

Working Hours : Monday - Friday (9am – 6pm) - *Follow Singapore working calendar (Compensate replacement off-day OR compensate based on salary)

Responsibilities:

  • You will be interacting with customers, responding to their needs.
  • Gather customer’s information and determine the issue by evaluating and analyzing the symptoms.
  • You will follow up and make scheduled call backs to customers where necessary.

Requirements:

  • Fresh graduate are encouraged to apply
  • Min 1 year in IT Helpdesk
  • Proficient in spreadsheets and word processing
  • Extensive experience with Microsoft Windows
  • Experience with networks in professional environment
  • Familiarity with other operating systems preferred (Linux, MAC OS)
  • Experience with administration of Servers (Windows or Mac)
  • Troubleshooting hardware and software issues

Job Type: Permanent

Pay: RM2,600.00 - RM3,400.00 per month

Benefits:

  • Dental insurance
  • Free parking
  • Health insurance
  • Vision insurance

Schedule:

  • Monday to Friday

Supplemental Pay:

  • Attendance bonus
  • Performance bonus
  • Yearly bonus

Education:

  • Diploma/Advanced Diploma (Preferred)

Experience:

  • IT Helpdesk: 1 year (Preferred)

Language:

  • Mandarin (Preferred)