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Service Desk Associate (Mandarin Speaker)

RM 3,000 - RM 4,000 / Per Mon

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JOB DESCRIPTION

  • Perform remote troubleshooting through diagnostic techniques and by asking pertinent questions related to issue.
  • Fulfill the assigned change requests per established processes and documentation.
  • Escalate unresolved issues to the next level of support personnel and ensure accuracy of the details provided.
  • Follow-up and update customer status and information.
  • Ensuring all calls are attended.
  • Prepare daily report to management.

JOB REQUIREMENT

  • Must be able to write, read and communicate fluently in Mandarin, Bahasa Malaysia & English.
  • Graduated with a Diploma/Bachelor's Degree in Computer Science or IT - related field.
  • Working knowledge of ITIL and its application within a Command Center environment.
  • 1 to 2 years of experience in IT service and support operations.
  • Has prior experience in providing remote support for other countries will be added advantage.
  • Fresh graduates are welcome to apply.
  • Possess a working knowledge of Microsoft Windows XP/7/10, Microsoft Office, 0365, Active Directory, Hardware & Software Troubleshooting.
  • Basic to intermediate understanding of networking technologies involving LAN/WAN, firewall and proxy.
  • Able to work on shift (8am to 8pm shift, 8pm to 8am shift) and public holidays to support end users based in other countries.

Job Type: Full-time

Pay: RM3,000.00 - RM4,000.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Professional development
  • Work from home

Schedule:

  • Monday to Friday

Supplemental Pay:

  • Attendance bonus