S
Service Desk Associate (Mandarin Speaker)
RM 3,000 - RM 4,000 / Per Mon
Apply on
Availability Status
This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.
Original
Simplified
JOB DESCRIPTION
- Perform remote troubleshooting through diagnostic techniques and by asking pertinent questions related to issue.
- Fulfill the assigned change requests per established processes and documentation.
- Escalate unresolved issues to the next level of support personnel and ensure accuracy of the details provided.
- Follow-up and update customer status and information.
- Ensuring all calls are attended.
- Prepare daily report to management.
JOB REQUIREMENT
- Must be able to write, read and communicate fluently in Mandarin, Bahasa Malaysia & English.
- Graduated with a Diploma/Bachelor's Degree in Computer Science or IT - related field.
- Working knowledge of ITIL and its application within a Command Center environment.
- 1 to 2 years of experience in IT service and support operations.
- Has prior experience in providing remote support for other countries will be added advantage.
- Fresh graduates are welcome to apply.
- Possess a working knowledge of Microsoft Windows XP/7/10, Microsoft Office, 0365, Active Directory, Hardware & Software Troubleshooting.
- Basic to intermediate understanding of networking technologies involving LAN/WAN, firewall and proxy.
- Able to work on shift (8am to 8pm shift, 8pm to 8am shift) and public holidays to support end users based in other countries.
Job Type: Full-time
Pay: RM3,000.00 - RM4,000.00 per month
Benefits:
- Health insurance
- Opportunities for promotion
- Professional development
- Work from home
Schedule:
- Monday to Friday
Supplemental Pay:
- Attendance bonus
Similar Jobs