ChaTraMue Outlet Manager - Sunway Pyramid

Oversee outlet Sunway Pyramid

Part 1 –Primary roles of the job which are measurable and may be used as part of KPIs

• Responsible for Staff Management (Hiring, Training, Scheduling and handling of staff) of assigned Outlets.
• Responsible for all financial issues (Daily Sales Report and Bank In) when respective Managers are not present.
• Stock Management (Ordering and storage management) of assigned outlets when respective Managers are not present.
• Training of Outlet Supervisor, Leader and Service Crew .
• Assisting respective Operation Managers with tasks given.
• Ensure all SOP is executed accurately by Outlet Supervisor, Leader and Service Crew.
• Enforce and uphold Service and Product Quality.
• Reporting of maintenance issue to related personnel.
• To be overseeing 2 to 3 outlets.
• Reporting and following up outlet issues to higher management.

Part 2 – Secondary roles which supports the primary roles above

• Set daily and weekly sales target – also, develop a monthly schedule of public holidays, events and promotions to better prepare your team in generating higher sales.
• Organize outlet timetable, assign staffs to specific duties and daily positions while ensuring that labor cost is within budget.
• Manage staffing issues, including interviews, selections, staff discipline and performance review.
• Maintain a healthy stock inventory level to prevent overstock or stock shortage, and control outlet wastage.
• Manage customer complaints/queries and solve them within given authority.
• Chair weekly outlet meeting to keep everyone motivated and updated on outlet business performance, marketing initiatives, share best practices, and other relevant outlet issues.
• Always be attentive to monitor direct and in-direct competitors, events and happenings of the surroundings. Constant communication with operations executive to develop action plan to improve sales.
• Conduct daily/weekly audit in your outlet to ensure product quality and the brand perception is maintained.
• Ensure that the correct and updated promotional materials are displayed.
• Maintain outlet equipment and report any equipment faulty issues back to HQ.

Job Type: Full-time

Pay: RM2,400.00 - RM2,650.00 per month

Application Question(s):

• Do you posses own transport?
• Are you able to join for 1-2 months training at Selangor (hostel provided)?

Experience:

• Supervising: 2 years (Preferred)