Manager, Terminal Vendor Management

Manager, Terminal Vendor Management

If you are looking to excel and make a difference, take a closer look at us...

We are looking for highly motivated and dynamic professionals for the role of Manager, Terminal Vendor Management . The successful candidate will report to the Head of Card Operation & Merchant Ops.

Key Responsibilities

Functional

• Manage team day-to-day operations and resolve the issue/backlogs/investigation related to terminal deployment, retrieval and termination to ensure services meet business needs within agreed turnaround time.
• Work closely and communicate with respective stakeholders and other supports (i.e business PPFE, Merchant Operations and terminal vendors) for terminal purchase including price negotiation.
• Perform validation and generate regular reports and tracking (i.e terminal deployment, conversion and retrieval progress SLA) to PPFE business and Management on a weekly or monthly basis and ensure its compliance with Bank Policy, Merchant Acquiring & BNM Guidelines whichever applicable in assessment accordingly (RCSA,CBR).
• Oversee terminal inventory/expenses levels, forecasting demands and managing replenishment to minimize the stock outs and conduct stock counts with PPFE Compliance on yearly basis, followed by write off obsolete upon receiving approvals for cost savings.
• Lead project and participate in User Acceptance Testing (UAT) related to merchant operations and access the performance of the vendor's service, making adjustments or changes as needed to improve efficiency.
• Regularly review and update the Terminal vendor management standard operating procedure (SOP) in accordance with policy and collaborating with cross functional teams to improve procedure or issues related to terminals.

Managerial

• Training and mentoring team members in improving their knowledge/skills.
• Support as backup to verify team member's daily works related to terminal deployment, retrieval and termination.

Job Requirements

• Malaysian citizen.
• Bachelor's Degree/ Professional Degree in Banking/Finance or equivalent.
• Working proficiency in English (written & spoken) and competent with Microsoft Office application
• 5 years and above related working experience with knowledge on Credit Card System.
• Ability to work in a minimum supervision, creative problem solver and leadership skills in leading a team.

About Hong Leong Bank

We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.

We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our "Digital at the Core" ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.

Realise your full potential at Hong Leong Bank by applying now.

Job ID JR0000018151