Travel site Customer Support for Japanese Speaker.
Apply on
Availability Status
This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.
仕事内容:
Job Description:
This position involves responding quickly and effectively to emergencies and issues that threaten guest safety, and determining if they are eligible for compensation.
Required Skills:
- Problem-solving abilities
- Communication skills
- High ethical standards
Main Responsibilities:
- Initiate the guest trouble request process and support problem resolution.
- Investigate both sides of incidents and negotiate cooperatively.
- Verify facts and make policy-based decisions to achieve effective solutions.
- Assist users in understanding processes for customers.
- Educate guests on maintaining security and safety for responsible service use.
- Monitor flagged inappropriate content and identify online risk trends.
- Investigate complex damages, potential fraud, or brand risks.
- Assess both property damage and personal property damage.
- Document investigation results in detailed reports.
Collaboration: Work with internal teams, client communication, and social media teams.
This position plays a crucial role in responding quickly and effectively to emergencies and issues that threaten guest safety. Candidates must have problem-solving abilities, communication skills, and high ethical standards.
Requirements:
- Bilingual (English & Japanese)
- Critical thinking skills
- Willingness to accept flexibility and rapid environmental changes (shifts, tasks, performance targets)
その他:
Job Type: Full-time
Pay: RM4,500.00 - RM9,000.00 per month
Supplemental Pay:
- Performance bonus
Language:
- Japanese (Required)