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Travel site Customer Support for Japanese Speaker.

RM 4,500 - RM 9,000 / month

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仕事内容:

Job Description:

This position involves responding quickly and effectively to emergencies and issues that threaten guest safety, and determining if they are eligible for compensation.

Required Skills:

  • Problem-solving abilities
  • Communication skills
  • High ethical standards

Main Responsibilities:

  • Initiate the guest trouble request process and support problem resolution.
  • Investigate both sides of incidents and negotiate cooperatively.
  • Verify facts and make policy-based decisions to achieve effective solutions.
  • Assist users in understanding processes for customers.
  • Educate guests on maintaining security and safety for responsible service use.
  • Monitor flagged inappropriate content and identify online risk trends.
  • Investigate complex damages, potential fraud, or brand risks.
  • Assess both property damage and personal property damage.
  • Document investigation results in detailed reports.

Collaboration: Work with internal teams, client communication, and social media teams.

This position plays a crucial role in responding quickly and effectively to emergencies and issues that threaten guest safety. Candidates must have problem-solving abilities, communication skills, and high ethical standards.

Requirements:

  • Bilingual (English & Japanese)
  • Critical thinking skills
  • Willingness to accept flexibility and rapid environmental changes (shifts, tasks, performance targets)

その他:

Job Type: Full-time

Pay: RM4,500.00 - RM9,000.00 per month

Supplemental Pay:

  • Performance bonus

Language:

  • Japanese (Required)