Executive Customer Relations (Data Analysis & CRM)

Requirements:-

• Candidate must possess at least a Diploma/Bachelor Degree in Mass Communication, Public Relations, Customer Service or relevant studies
• At least 1-2 year(s) of working experience in the related field is required for this position
• Proficiency in Microsoft Office is considered an advantage.
• Candidates with their own transport and a valid driving license are preferred.
• Willing to work based on 2 shifts : 8am - 5 pm and 11am - 8pm
• Willing to work on Saturday, Sunday and Public Holiday (on rotational basis)

Job Description:-

• Handle daily customer calls/feedback/enquiries
• Update public complaints in SWM complaint system
• Constantly monitor and follow up actions with CRM Executive at branches
• Check Whatsapp for any complaints/enquiries and act accordingly
• To perform Data Compilation & Analysis
• To perform Admin and User System Support
• Handle and monitor systems related to CRM function
• Submit relevant reports to Customer Service Manager on daily/weekly basis
• To perform/assist in any task as instructed by CRM Manager as and when needed

Our benefits include:-

• Weekend allowance working on weekend
• Good learning and career development opportunities
• Performance based bonuses and increments
• Group Hospitalization & Surgical Insurance
• Group Personal Accident Insurance
• Group Term Life Insurance
• Outpatient medical benefits
• Optical and Dental coverage
• Medical benefits cover children and unemployed spouse

Interested candidates are requested to apply online through Indeed.

Position and salary offered shall commensurate with the qualification, knowledge, competencies and experience of the successful candidate.

Only shortlisted candidates will be contacted for interview.

Job Types: Full-time, Permanent

Pay: From RM2,500.00 per month

Schedule:

• Holidays
• Rotational shift
• Weekend jobs

Supplemental Pay:

• Overtime pay