Customer Success Specialist- Mandarin Speaker (Social Media Platform)
RM 3,500 - RM 4,100 / Per Mon
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Simplified
- Support customers to place online orders with the client.
- Provide timely support to customers through available communication channels (inbound phone calls and email).
- Processing payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times.
- Pro-actively support customers to mitigate the risk of damage to the client’s brand and customer loyalty.
- Identify and escalate priority issues through appropriate channels as and when necessary.
- Maintains and improves quality of service by sharing suggestions and recommendations.
- Fresh graduates is encouraged to apply
- Candidate must possess at least a SPM or Diploma and above.
- Knowledge about types of contents on social sites and e-commerce sites
- Working 24/7 (8 hours), Between Monday to Sunday 5 working days, 2 days off
- Working Location in Bayan Lepas, Penang.
- Candidate must possess at least a SPM or Diploma and above.
- Language allowance RM300
- Medical and Insurance Coverage
- EPF, Socso, EIS and etc.
- Annual Leave
- Medical Leave
- World Class Training provided (Soft skill, system, SOP and product knowledge)
- Work Life Balance Environment
- Young, energetic, and supportive team!
- Diversified and inclusive culture
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